When we received the product the main desktop was damaged. When I called to request a replacement I was blown away at how easy the process was. Within minutes we had confirmation and within the week the replacement had arrived in a very secure package. The assembly process was painless and I was able to do it on my own.The desk is good quality, sturdy, and has plenty of room. We were able to fit a full tower PC into the shelving area while still allowing the drawer to function normally, which is hard to find. It's nice to keep all of that tucked away. The keyboard tray is a bit small, we have to tuck the mousepad a bit under the left side of the keyboard, but it's at a good height to sit ergonomically with the monitor being on the upper shelf.My only other potential issue is the upper shelf not being securely attached to the desktop. It's not floating, there are some dowels holding it in place, but it is easy to pull up if you forget. This is actually a good thing if you decide you don't want that shelf and would rather have the full desktop at one level.